Return Policy
Your satisfaction is our priority. If you are not completely happy with your SNUGpod, our return policy ensures a smooth and straightforward process:
- Returns
- You have 14 days from the date of delivery to request a return. Products must be unused, in their original packaging, and in a resaleable condition. Please contact us to initiate the return process and obtain return instructions.
- Refunds
- Once we receive your returned product and verify that it meets our return criteria, we will process your refund through PayFast. Refunds typically take 7 business days to appear in your account. We will notify you by email once your refund has been processed.
- Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
- Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.